Last updated: 5 October 2026
Where we deliver
We deliver across India to all PIN codes served by our courier partners. You can check delivery to your address at checkout.
Order processing
Orders are packed and handed to our courier partner within 1–2 working days of confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Delivery time
- Metro cities: usually 3–5 working days after dispatch.
- Rest of India: usually 4–7 working days after dispatch.
- Remote areas and the North-East: may take up to 10 working days.
Delivery can take a little longer during sales, festivals, bad weather or other events outside our control.
Shipping charges
Any shipping charge is shown clearly at checkout before you pay. Orders above our free-shipping amount – shown in the top bar and your cart – are delivered free.
Cash on delivery
Cash on delivery is available on most PIN codes. If it is available for your address, you will see it as a payment option at checkout. Please keep the exact amount ready for the delivery partner.
Order tracking
As soon as your order ships we send you a tracking link. You can also track it any time on our Track Order page or under My Account → Orders.
Damaged, leaking or missing items
Please check your parcel when it arrives. If the outer box is badly damaged, you may refuse the delivery. If a product is damaged, leaking or missing, tell us within 48 hours of delivery with photos or an unboxing video and we will send a replacement or refund you.
Wrong address or failed delivery
Please make sure your address and phone number are correct. If a parcel is returned to us because the address was wrong or the delivery could not be completed after several attempts, we will contact you to arrange re-delivery; the extra shipping cost may be charged.
Contact us and grievance officer
For any question or complaint about this policy or your order, contact our Grievance Officer (Moonplix Customer Care):
- Email: moonplixbeauty@gmail.com
- Phone / WhatsApp: +91 98991 33509 (Monday – Saturday, 10:00 am – 7:00 pm)
- Address: MG Road, Near Central Park New Delhi, Delhi – 110001, INDIA
We acknowledge every complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.