Last updated: 5 October 2026
Cancelling before your order ships
You can cancel your order any time before it is shipped. Write to us at moonplixbeauty@gmail.com or WhatsApp us on +91 98991 33509 with your order number. Prepaid orders cancelled before shipping are refunded in full to the original payment method within 5–7 working days.
After your order has shipped
Once an order has been handed to the courier it cannot be cancelled. You may refuse the delivery; prepaid orders refused at the door are refunded after the parcel reaches us, less any shipping charge. You can also use our Refund & Returns policy after delivery if your order arrives damaged, leaking, wrong or expired.
Cash on delivery orders
Please cancel COD orders before they ship rather than refusing them at the door – repeated refusals may mean cash on delivery is not offered on future orders.
Cancellation by Moonplix
We may cancel an order if a product is out of stock, the address is not serviceable, the price was listed wrongly, or the payment could not be verified. You will be told straight away and any amount paid is refunded in full.
Contact us and grievance officer
For any question or complaint about this policy or your order, contact our Grievance Officer (Moonplix Customer Care):
- Email: moonplixbeauty@gmail.com
- Phone / WhatsApp: +91 98991 33509 (Monday – Saturday, 10:00 am – 7:00 pm)
- Address: MG Road, Near Central Park New Delhi, Delhi – 110001, INDIA
We acknowledge every complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.