Returns
For hygiene reasons, opened or used products cannot be returned. You can request a return or replacement within [7 days] of delivery if:
- the product arrived damaged or leaking,
- you received the wrong product, or
- the product is expired.
Write to us with your order number and photos. We arrange the pickup or tell you how to send the product back.
Refunds
After we receive and check the returned product, we refund to the original payment method within [5–7 working days]. For cash on delivery orders we refund by [UPI / bank transfer].
Non-returnable
- Opened or used products
- Products bought on clearance sale [if applicable]
- Free gifts
Contact and grievance officer
For any question or complaint about this policy, contact our grievance officer:
- Name: [Grievance officer name]
- Email: [email address]
- Phone: [phone number]
- Address: [registered business address]
We acknowledge complaints within [48 hours] and aim to resolve them within [one month].