Last updated: 5 October 2026
We want you to love your Moonplix products. Because our products are applied to the hair and skin, we follow strict hygiene rules on returns – but if something is wrong with your order, we will make it right.
When you can request a return or replacement
You can request a replacement or refund within 48 hours of delivery if:
- the product arrived damaged or leaking,
- you received a wrong or missing product, or
- the product is past its expiry date.
How to request it
- Write to us at moonplixbeauty@gmail.com or WhatsApp us on +91 98991 33509 with your order number.
- Attach clear photos (or an unboxing video) of the product, the label and the outer box.
- Our team replies within 48 hours and arranges a pickup or tells you how to send the product back. Please keep the product and its packaging until the request is closed.
Items that cannot be returned
- Opened, used or partly used products, unless they arrived damaged, wrong or expired.
- Products without their original packaging or label.
- Free gifts and samples.
- Change-of-mind returns on hygiene products.
Refunds
Once your request is approved (and the product is received back, if a return is needed), we refund the amount to your original payment method within 5–7 working days. For cash on delivery orders we refund by UPI or bank transfer to the account details you share with us. Your bank may take a few extra days to show the refund.
Replacements
If you prefer a replacement, we ship it at no extra cost as soon as the request is approved, subject to stock.
Contact us and grievance officer
For any question or complaint about this policy or your order, contact our Grievance Officer (Moonplix Customer Care):
- Email: moonplixbeauty@gmail.com
- Phone / WhatsApp: +91 98991 33509 (Monday – Saturday, 10:00 am – 7:00 pm)
- Address: MG Road, Near Central Park New Delhi, Delhi – 110001, INDIA
We acknowledge every complaint within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.